AI and human collaboration

When a person joins,the context comes too.

The Adealo shared inbox keeps visitor messages, AI activity, ownership, qualification details, and requested next steps together so your team can continue instead of restarting.

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Unlimited teammates
Conversation ownership
Internal notes
AI context

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01Visitor conversation

02Contextual handoff

03Teammate continues

A contextual AI-to-human handoff

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What is the Adealo shared inbox?

The Adealo shared inbox is the team workspace for website conversations. It combines visitor messages, AI activity, contact and qualification details, page context, assignments, internal notes, and human replies in one thread so ownership can change without losing the history.

One source of conversation truth

A handoff should not make the visitor start over.

The inbox treats the original messages as the source of truth and keeps AI-generated context clearly attached. Teammates can understand what happened, verify the details, and continue from the same thread.

See the full message history

Review the visitor’s words and the agent’s replies before relying on a summary or making a high-impact decision.

Understand the request

View available contact details, page or entry context, qualification responses, intent, and requested next step.

Assign clear ownership

Route and assign the conversation to the teammate or team responsible for the next action.

Coordinate privately

Use internal notes for team context that should not be sent to the visitor.

Inbox workflow

From AI context to human judgment without a reset.

Adealo keeps automation and human work in the same operational thread. The visitor sees one conversation while the team gains the context and controls needed to take over responsibly.

Step 01
Conversation arrives
The inbox receives the website thread together with the available visitor, page, qualification, and workflow context.
Step 02
A teammate takes ownership
The responsible person reviews the original messages, verifies sensitive details, and coordinates through assignment or notes.
Step 03
The same thread continues
Reply to the visitor without moving them to an unrelated channel or asking them to repeat the request.

Team controls

Make ownership visible and high-impact work human.

Use coverage and AI controls to decide where the agent participates and where teammates lead. Keep operational decisions anchored to the original conversation and confirmed system state.

Workspace controls

Choose Team-led or AI-led coverage.01
Set AI to Disabled, Internal only, or Visitor enabled.02
Assign conversations to the appropriate teammate or team.03
Use internal notes without exposing them to the visitor.04
Verify sensitive, financial, legal, privacy, and security details before acting.05