01
Use approved sources
Connect public Help Center articles and selected internal product material with clear ownership and review practices.
AI customer support
Answer now. Bring in a personwhen judgment matters.
Adealo handles supported questions immediately, shows where the answer came from, admits when the knowledge is not enough, and keeps the conversation ready for a teammate.
- Source-backed answers
- Knowledge controls
- Shared inbox
- Human ownership
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01Customer question
02Grounded answer
03Contextual handoff
Answer, verify, and hand off
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How does Adealo use AI for customer support?
Adealo searches approved business knowledge before answering supported customer questions. It can show the source, communicate uncertainty when evidence is insufficient, and offer or start a configured human handoff when the request needs account access, sensitivity, or human judgment.
Trust before deflection
A fast answer is useful only when it is supported.
Adealo treats approved knowledge as the source of truth for changing product, pricing, policy, and support information. When the material does not support a confident answer, the agent should not fill the gap with a plausible guess.
02
Make answers inspectable
Give visitors a supporting source when one is available so they can verify the answer directly.
03
Recognize the boundary
Route account-specific, legal, privacy, billing, security, and other high-impact requests toward human judgment.
04
Continue the same conversation
Let a teammate read the original thread, captured details, page context, and requested next step before replying.
Support flow
Resolve what is known. Escalate what is not.
The system distinguishes between a factual answer, a clarification, a workflow offer, and a request that needs a human. That keeps automation useful without pretending it can make every decision.
- Step 01
Retrieve
Search the approved knowledge relevant to the customer’s question and evaluate whether it supports a response.
- Step 02
Answer or clarify
Give the direct answer with a source, or state what is missing and ask one useful clarifying question.
- Step 03
Hand off with context
Offer a person when the question requires judgment, then preserve the thread and notify the configured destination.
Human control
Automation that knows where its authority ends.
Decide what knowledge is public, what the agent may use, where AI is enabled, and which requests should always involve a teammate.
Workspace controls
- Keep one authoritative source for changing facts.
- Control article visibility and AI access separately.
- Use Team-led or AI-led coverage by workspace needs.
- Assign conversations and coordinate with internal notes.
- Preserve the visitor’s original messages as the source of truth.
Follow the conversation forward.
Explore the connected product, workflow, and integration behind this page.
Questions
The practical details.
Adealo can use published Help Center articles and approved uploaded knowledge. Keep changing public facts in maintained sources so the agent can retrieve and cite the current answer.
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