Adealo
Workspace + resolutions
From €49 monthly. Unlimited teammates. 100 AI resolutions included per month.
Adealo vsHelp Scout.
Compare a support-first inbox with a proactive website agent that also qualifies and books next steps.
Help Scout
Free entry tier; paid per user plus AI Answers resolutions
Help Scout has a Free plan for up to five users, one Inbox, and one Docs site. Paid plans list at $25, $45, and $75 per user monthly; AI Answers is $0.75 per resolution after trial.
Choose the right product shape.
Help Scout centers on shared inboxes, live chat, knowledge, and support AI. Adealo adds contextual website engagement, qualification, booking, and handoff.
Choose an inbound support workspace or a proactive website intent layer.
Choose Adealo when
Website intent-to-action is the center.
- You want the agent to act on website context before a visitor asks for help.
- Qualification, booking, and routing are part of the desired outcome.
- You want unlimited teammates included in the workspace price.
Choose Help Scout when
Its broader operating model is the job.
- Email and multichannel support inboxes are the primary operational center.
- You want a mature support workflow with SLAs, reporting, and many integrations.
- A support-first Beacon and Docs experience matches your customer journey.
The differences that change the workflow.
Descriptive cells replace misleading yes/no scores. Product packaging can change; verify requirements against the official sources below.
Swipe horizontally to compare both products.
The comparison table can be scrolled horizontally on smaller screens.
| Decision area | Adealo | Help Scout |
|---|---|---|
| Primary job | Proactive website engagement, action, and handoff | Human-centered customer support and shared inbox |
| Published core pricing | €49, €99, or €249 per workspace monthly; €39, €79, or €199 equivalent per month when billed annually | Free for up to five users; paid Standard / Plus / Pro at $25 / $45 / $75 per user monthly |
| Team pricing | Unlimited teammates on every plan | Up to five users on Free; paid plans are per user, with Light Users on selected higher plans |
| AI usage | 100, 500, or 1,500 AI resolutions included per month; €0.49 per additional resolution | AI Answers at $0.75 per resolution after trial |
| Proactive engagement | Contextual Smartbar prompts based on permitted session signals | Messages can target website visitors; AI Answers is support-oriented |
| Knowledge and help center | Branded Help Center and approved knowledge included | Docs knowledge bases and Beacon are core strengths |
| Commercial actions | Qualification, configured booking or callback workflows, and contextual handoff | Support conversations, Messages, surveys, and integrations |
Best-fit summary: Help Scout is a strong choice for teams primarily managing support inboxes across channels. Adealo is a stronger fit when the website must actively recognize relevant moments and move visitors toward sales or service actions.
Compare with the bill you actually have.
Help Scout uses a different pricing model. Enter your tax-exclusive monthly total in EUR for a clear Adealo estimate.
Use the number from your invoice.
Per-user plans plus AI Answers usage. Enter your quote above.
Official pricing source · checked 17 Aug 2026 ↗Adealo estimated monthly total: €79.00. This is €196.00 less per month than the spend entered.
Adealo estimate
Grow
€79.00/mo est.
- Base
- €79.00
- Extra usage
- €0.00
- Seats
- €0.00
Compared with the monthly spend you entered
€196.00 less / month
€2,352.00 less over 12 months if the inputs stay the same.
Estimate only—not guaranteed ROI. Your input should include your actual seats, AI usage, add-ons, and negotiated price converted to EUR. VAT, future usage, implementation, discounts, exchange-rate movement, and feature equivalence are excluded. Annual Adealo prices are monthly equivalents billed yearly; overage is measured monthly.
Check every source yourself.
This comparison is written by Adealo and is not an independent review. We use first-party pages only, keep currencies in their published form, avoid invented package totals, and date the review so changes are visible.
Official sources
Checked 17 August 2026- 01Open source ↗
Help Scout pricing
Official plan, feature, user, and AI Answers pricing.
- 02Open source ↗
Help Scout AI Answers billing
Official resolution definition and billing details.
- 03Open source ↗
Help Scout Messages targeting
Official conditions and triggers for proactive Messages.
- 04Open source ↗
Help Scout Messages pricing
Official included viewer allowance and additional usage pricing.
The short answers.
Yes. Both can answer from company-controlled content. Adealo additionally emphasizes proactive website context and next actions; Help Scout AI Answers is positioned around resolving customer questions.
See whether the focused model fits.
Start the full Adealo platform with 100 trial resolutions and no card.