Can we connect a shared mailbox?

Yes. Sign in with a Microsoft account that has Full Access and Send As for the support mailbox. Your Microsoft 365 administrator may need to grant those permissions.

Does this work with every Outlook address?

This connection is built for Microsoft 365 mailboxes hosted in Exchange Online. Personal Outlook.com accounts and arbitrary aliases are not advertised as supported.

Will it import our earlier emails?

No. This setup handles new messages after you connect. It does not perform a historical mailbox import.

Do our emails receive automatic AI replies?

No. Copilot prepares drafts and summaries from the conversation and your approved company knowledge. A teammate reviews and sends the reply.

Your Outlook email. Your team’s inbox.

Connect your Microsoft 365 support mailbox. Handle new emails alongside website chat, with clear ownership and Copilot ready to help you write the reply.

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adealo.Shared inboxSSofia

A little help with onboarding

Assigned to you

JLJamie Lee10:42

Hi! Where can I find the getting started guide for our new teammates?

jamie@example.com → support@yourcompany.com

Sofia added a private noteSend the onboarding guide.

Copilot draftReady for your review

Hi Jamie, happy to help! Our getting started guide walks your team through the setup. I’ve included it below. Let me know if you’d like a hand with anything.

Getting started guideCompany knowledge

You review. You send.Use draft

Illustrative preview · Try switching between email and chat.

Email that works like a conversation.

Give your team one place to read, coordinate, and reply.

Keep the thread together.

Read incoming messages and replies as a conversation, alongside website chat in the shared inbox.

Work as a team.

Assign an owner, add private notes, mention teammates, and resolve the conversation when it is handled.

Prepare a reply with Copilot.

Draft and summarize using the conversation and approved company knowledge. Review the result before sending.

Connect. Check. Start the conversation.

01
Connect with Microsoft.
Enter your support address and sign in with the Microsoft account that can access it. Tenant policies may require admin approval.
02
Verify sending.
Send the setup verification email and check it arrives. Shared mailboxes need Full Access and Send As permissions.
03
Receive and reply.
Send a new email to your support address. Open it in Adealo, assign an owner, and send your reply from the connected mailbox.

Your mailbox. Your team in control.

Your team chooses what to send. Copilot prepares drafts; it does not reply automatically.

New messages are imported after connection; earlier mailbox history stays in Outlook.
Messages are checked in the background, typically about once a minute.
Adealo read, resolve, and snooze states are separate from Outlook read flags and folders.

Common questions.

Keep exploring.

Shared inbox

Bring email and website chat into the same workspace.

Knowledge base

Give Copilot the company knowledge it needs.

All integrations

Connect your calendars, CRM, and team tools.

Put your agent to work.

Try Adealo with your own knowledge and team.

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